Refund Policy

Last updated: 20 May 2026

Important Note: MobiWorth is a price comparison platform and does not directly purchase phones. All transactions and refunds are handled directly by our partner recommerce platforms.

1. MobiWorth's Role

As a comparison platform, MobiWorth:

  • Does not collect payments from users
  • Does not purchase devices directly
  • Does not process refunds or returns
  • Connects users to verified recommerce partners for transactions

2. Partner Platform Refund Policies

Each partner platform has its own refund policy. When you proceed to sell your phone through a partner, you agree to their terms:

Common Partner Refund Scenarios:

  • Price Revision: If the physical inspection reveals a different condition than reported, the partner may revise the offer
  • Device Rejection: Partners may reject devices that don't match the described condition or have undisclosed issues
  • Return Window: Most partners offer a return window if you change your mind (typically 24-48 hours after pickup)
  • Payment Disputes: Any payment-related issues must be resolved directly with the partner

3. Recommended Actions Before Selling

To ensure a smooth transaction and avoid refund issues:

  • Accurately describe your device's condition
  • Take clear photos of any damage or defects
  • Read the partner's refund policy before proceeding
  • Keep all communication records with the partner
  • Remove all personal data and factory reset your device
  • Remove SIM card and memory cards before pickup

4. Dispute Resolution

If you have a dispute with a partner:

  • Contact the partner's customer support directly
  • Provide all relevant documentation and evidence
  • Follow their official dispute resolution process
  • If unresolved, you may escalate to consumer protection authorities

5. MobiWorth's Responsibility

MobiWorth is not responsible for:

  • Partner platform refund decisions
  • Payment delays or issues from partners
  • Device inspection outcomes by partners
  • Any disputes between users and partner platforms

6. Partner Contact Information

For refund-related queries, contact the respective partner directly:

  • Cashify: Visit cashify.com for support
  • BuyBackart: Visit buybackart.com for support
  • Budli: Visit budli.in for support
  • Amazon Exchange: Contact Amazon customer service
  • Flipkart Exchange: Contact Flipkart customer service

7. Feedback to MobiWorth

If you experience issues with any partner platform, please let us know. While we cannot directly resolve disputes, your feedback helps us improve our partner selection and user experience.

8. Contact Us

For general questions about MobiWorth or to report partner issues:

Email: support@mobiworth.in

Address: MobiWorth, India